Buying/Returns

How to buy?

  1. Add the products to your shopping cart, by selecting the amount of products and clicking the button “Add to cart”;
  2. You can change the amount of products in the shopping cart or add/remove products;
  3. Click the button “Proceed to checkout” to confirm;
  4. Fill in the required fields of “Payment information”. If the reciepent and the payer are not the same, additionally fill in the fields “Reciepent information”;
  5. Click the button “Proceed” to confirm the data you provided;
  6. Click the button “Proceed” to confirm shipping options and the total amount which are displayed in accordance with the selected country;
  7. Double-check your order and select the suitable payment option;
  8. Payment confirmation will be sent to the provided e-mail and the products will be shipped within the next 3 business days.

Return policy

  1. The products returned must be complete, undamaged, unopened in their original packaging;
  2. Products that have damaged or opened/used packaging cannot be returned;
  3. Shipping fees are paid by the person who returns the products (except defective or incorrect products);
  4. Products must be returned to Vivo as post parcel;
  5. Vivo holds the right to apply 5 EUR fee which is deducted from the refund to cover shipping costs regarding returns;
  6. Refunds are transferred by Vivo in 14 days since the products are delivered to the storehouse of Vivo;
  7. Refunds are transferred by Vivo to the bank account that was used to pay for the products;
  8. Biaks online store Return Form must be filled in to return products and it must be confirmed by the link sent to your e-mail.